COVID-19 Updates

COVID-19 Updates

WE ARE UNITED WITH AUSTIN IN FIGHTING THE SPREAD OF COVID-19.

As we continue to navigate through the challenges posed by COVID-19, we’d like to share an update on ways ZippiVet is responding.

APPOINTMENT MODIFICATIONS

We will continue to see sick and well pet examinations, as well as surgical and dental procedures. The process for seeing these appointments has been modified to provide social distancing.

Upon arrival, please remain in your car or outside the building and contact the hospital using the appropriate number as posted at the hospital in the parking lot and/or on the windows.

A technician will greet you at your car, retrieve your pet, and take them into the hospital.

All communications during your pet’s visit will be handled by phone. Rest assured, no testing or treatment will be performed without your consent.

Once your pet’s visit is complete and all of your questions have been answered, payment will be made by credit card, and a technician will reunite you with your pet outdoors.

PHARMACY MODIFICATIONS

Due to COVID-19 and the need for social distancing, we will no longer be offering walk-in pharmacy refills. Please request refills by calling or texting 512-482-8897, option 2, and provide the following information:

  • Name
  • Pet’s name
  • Drug name
  • Mailing address

Medications will be filled within 48 hours.  Please note, in some cases, pets may need a recheck exam before medication can be refilled.

Payment will be taken by phone via credit card, and your pet’s prescription will be sent by Priority Mail.

Also due to COVID-19 and the need for social distancing, we are no longer able to fill prescriptions for a single dose of Nexgard and Heartgard. Should you desire single-dose allotments, we can enroll you in our online pharmacy auto-ship program.

Please feel free to reach out to us by phone: 512-482-8897 or email: info@zippivet.com.

We are here to help you navigate this ever-changing situation. ZippiVet will continue to do our part to protect the pets and people of our amazing community. Be kind and be patient with one another and remember the only way out of this is to go through it together, although 6 feet apart!

Leave a Comment